FAQs
What's the process when getting a custom build?
The process always starts with a conversation, so get in touch and tell us our about your Dream Bike, and we can advise on the best way to make that dream a reality. The next step is to put down a deposit (at least 50%) - this will get the product secured or ordered under your name and the build process underway. We'll be in touch as the build progresses with any updates.
Want to Carry More?
With a wide range of frame and fork mounted rack systems on the market, and with more appearing every week, it is important to understand which rack systems are compatible with your Curve frame and fork, and how to mount them correctly in order to ensure safe riding, avoid damage and voiding your warranty. Before mounting a rack, we strongly recommend you get in touch with us to confirm compatibility and the correct mounting procedure. This will minimise the risk of injury, product damage and voiding your warranty. Your local Curve dealer, or the team at Curve HQ, can also help you select a rack system and mount it to your bike for you.
What payment options are there?
We accept payment in the form of credit card, Pay Pal and EFT. If you'd prefer to pay for your Curve bike or product in multiple payments, please contact us for an invoice with payment options attached.
How long will my order take to ship?
Some products can be shipped immediately and normally land within 10-15 business days. Other product will have a lead time depending on supply levels and build time. As a guide, complete bikes normally take 10–12 weeks, custom frames take 8–10 weeks, custom wheel builds take 2–3 weeks, plus shipping time.
What payment options are there?
We accept payment in the form of credit card, Pay Pal and EFT. If you'd prefer to pay for your Curve bike or product in multiple payments, please contact us for an invoice with payment options attached.
How long will my order take to ship?
Some products can be shipped immediately and normally land within 10-15 business days. Other product will have a lead time depending on supply levels and build time. As a guide, complete bikes normally take 10–12 weeks, custom frames take 8–10 weeks, custom wheel builds take 2–3 weeks, plus shipping time.